Staybridge Suites Columbia Reviews

My stay at this place was veey luxurious. Ally at the front desk was an absolute joy to speak with and be greeted by. She was extremely professional and personable. She also accommodated my truck and trailer as you can see in the photos and allowed me to park where I did per her guidance. I have been to many locales that would have left me to park off site, which I would have without contestation, but I was blessed with Ultra Diamond Elite parking and hospitality. 🖤. My room was phenomenally comfortable and clean. The shower was a Godsend in pressure and temp. I did NOT want to get out of bed the next morning either and suffered a serious case of lead in the butt. I did manage to go down and I was glad I did. Their breakfast bounty was far beyond worth the effort!! It was extremely delicious and managed with top shelf expertise. I felt like I was at a 5 star hotel on many levels. The place and staff most assuredly deserve 5 star accolades!! I will without hesitation stay there again and highly recommend this amazing place. I definitely have a valid juxtaposition having stayed in 173 hotels last year. This is in the top 5.

My stay at this place was veey luxurious. Ally at the front desk was an absolute joy to speak with and be greeted by. She was extremely professional and personable. She also accommodated my truck and trailer as you can see in the photos and allowed me to park where I did per her guidance. I have been to many locales that would have left me to park off site, which I would have without contestation, but I was blessed with Ultra Diamond Elite parking and hospitality. 🖤. My room was phenomenally comfortable and clean. The shower was a Godsend in pressure and temp. I did NOT want to get out of bed the next morning either and suffered a serious case of lead in the butt. I did manage to go down and I was glad I did. Their breakfast bounty was far beyond worth the effort!! It was extremely delicious and managed with top shelf expertise. I felt like I was at a 5 star hotel on many levels. The place and staff most assuredly deserve 5 star accolades!! I will without hesitation stay there again and highly recommend this amazing place. I definitely have a valid juxtaposition having stayed in 173 hotels last year. This is in the top 5.

To the General Manager of the Staybridge Suites in Columbia Early this month, my wife and I had family business to attend to in Columbia I have been a Platinum Elite IHG One Rewards member for years, and I was utilizing some points to cover this stay....even though it was a five night stay. While making the reservation online with reward points, there was not an option to choose a handicapped room. My wife is heavily dependent on a walker and bathroom handrails, but often she can make-do with a regular room/bathroom if there are sufficient handholds and things to grab onto.....unfortunately.....the room we were originally assigned to was not going to work....especially for five nights. That's when Susan jumped in. There were no handicapped rooms available, so she scoured the property and found another room in a different config that she showed me....that was not a huge improvement in layout/accessibility. She stayed late the next morning and coordinated with the day manager (who was equally helpful) to look for a handicapped room for the remainder of our stay....and by 9:00 am the day manager had found one!! I moved our luggage and stuff to the handicapped room early Monday afternoon and that worked wonderfully for my wife and I for the remainder of the stay. The next morning, Susan tracked me down in the breakfast area and wanted to make sure everything was working well in the new room for my wife and me. Oftentimes, people utilizing points for rewards nights are almost frowned upon as second class guests. I am a million point plus member in several programs. Everybody does it. Not in this case. Susan was a great example of what Customer Service should look like when went above and beyond to take care of my wife and me the night we checked in, and followed up the next morning to make sure the room request did not get lost in the shift shuffle, AND she tracked me down to make sure we were satisfied with the new room the next day. Customer Service is a dying skill set. It feels good to recognize vibrant examples of it today.

We stayed one night on our trip so we could stop in and spend a night with some friends who just moved to the area. The hotel was much bigger than we expected and, although it was going through a renovation, our room was really nice. The bed was extremely comfortable and the place was exceptionally clean. We had a problem with the shower, but the hotel took care of us quickly. Michael, the assistant General Manager, was so nice and friendly. He checked us in that night. The pet fee was a little pricey compared to some other IHG hotels ($75) but I think he was comfortable in the room, too. We never got a chance to have some breakfast because we left very early to get back in the road. We will definitely come back and stay at this hotel again.