Staybridge Suites Columbia Reviews

Great amenities in the room and a first rate breakfast. You need GPS to handle the complex of streets surrounding this hotel and a dozen nearby competitors.

Susan was amazing! She went above and beyond helping me out while I stayed here

Nice hotel & great customer service

The location was good, and the room itself was nice. I especially liked having the kitchenette, which was a great feature for my stay. My biggest concern was with the housekeeping service. At check-in, the amenities sheet very clearly stated that light-touch cleaning would be provided Monday through Friday, including trash removal, restocking towels when used towels were left on the floor, and making the beds. Unfortunately, I found that one or more of these basic services were missed each day during my stay, with the bed not being made and trash not being removed being the most noticeable issues. I understand that this is light-touch housekeeping and not full daily cleaning. However, given how clearly these services were communicated in writing at check-in, I feel the bare-minimum expectations outlined should have been consistently provided. Overall, the room and location were good, but the housekeeping service did not match what was communicated to guests.